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Hindsight Billing: While we do specialize in classic automobiles, we do not specialize in a particular make or model. That means that we are continually encountering vehicles that we’ve not worked on before and that often means that we’ll experience a bit of a learning curve. When that is the case, our clients are not expected to pay for our education. And, since flat-rate labor manuals are useless when dealing with 30-60 year-old vehicles, we don’t always have a definitive means of gauging our performance on specific tasks in terms of labor hours expended. In order to be fair to our clients, the labor logs for every project are reviewed in detail so that instances where the time logged against a task seems excessive, they can be examined to determine if extra time was required because of issues outside of our control (rusty fasteners, improper past work, poorly fitting reproduction parts, etc.) or if it is due to a learning curve or other inefficiencies on our part. In effect, such cases are reviewed from the hindsight perspective of “if we were to do this again with what we know now, how long would it take” and then adjust the labor hours billed as deemed appropriate.
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